About Balloon
Latex Balloons and 18" PVC Balloon
Our 12" helium latex balloons typically float for 12 – 48 hours under normal indoor conditions.
Float time may vary depending on temperature, humidity, altitude, and other environmental conditions.
For the best results, we recommend scheduling your balloon pickup or delivery as close as possible to your event.
Our Number Balloon Towers look their best for approximately 3–7 days when kept indoors under normal conditions.
The exact duration may vary depending on temperature, humidity, and exposure to sunlight.
Keep your balloon tower inside the protective plastic bag until your event to help maintain its colour and appearance.
Due to the nature of helium, the balloon may expand or contract with changes in temperature.
As a result, the personalised vinyl lettering may occasionally lift slightly. This is a normal characteristic and is not considered a product defect.
Float times cannot be guaranteed due to varying environmental conditions.
Pick up
We are not liable for damage to the balloon caused by customers after picking it up.
Please keep sharp objects away from the balloon and put it in the back seat of your car instead of in the trunk.
For Pick Up Orders
1. You must commit to your scheduled pick-up time.
2. A notice of at least 24 hours is required if you wish to reschedule your pick-up time.
3. Any late (30 minutes or more) or no-shows will require a new appointment and scheduled pick-up time.
4. We will not be accommodating unconfirmed and sudden visits and requests for pick-ups.
Refund
We are unable to give refunds if you change your mind as the product is customised. Please choose and purchase carefully.